Contact Us | Feedback | Frequently Asked Questions | Event | Videos | Site Map
  CCAOI Invites you to a round table conference on “IANA Transition & ICANN Accountability Process and India's Position” on 30th May, 2015, at Silver Oak 1 Hall, India Habitat Centre, New Delhi | A study on the Indian Perspective on IANA Stewardship Transition.









News Letter



Common Service Centers (CSC's)

For accelerating internet penetration in India, the Government has commenced various initiatives; of which one is the Common Services Centre Scheme (CSC). It was introduced by the Government with the objective of introducing eGovernance across the length and breadth of India, on a large scale. A part of the National eGovernance Plan (NeGP), the CSC Scheme is to be implemented through Public Private Partnership (PPP). This scheme was approved in May 2006 with a project expenditure budget of Rs. 226 billion to be invested by the Government over 4 years, and the balance resource to be funded by the private sector.

Under the CSC scheme, the Government plans to establish 0.1 Million CSC’s in rural India and .01 Million CSC’s in urban areas connecting 0.6 million villages; in other words, 1 CSC to support six villages. Each of the CSC would be connected through world class IT infrastructure and connectivity till the last mile.

The aim of the Government is to develop a platform which would enable the CSC’s to be the retail service points for Government, private and social sector services for citizens across the country especially rural India, for both IT as well as non-IT-based services.

The services that would be available from the CSC’s can be categorized into:

·eGovernment Services (G2C) like bill payments, birth/death certificates, grievances, land records, property tax and registrations, licenses permits and subsidies, bus passes, railway tickets, passport etc.

·Business to Consumer Services (B2C) like browsing, printing, scanning, DTP work, eCommerce services, online travel services, education services, agriculture services, telemedicine, financial services, retail services etc.

· Business to Business (B2B/G2B) like advertisement, promotions, market research, BPO services etc.

There are various organizations interested in the key sectors. To name a few, organizations like NIC, NABARD are interested in the Government Sectors; ITC in Agro sector; many banks like SBI are interested in the Financial sector, Hospitals like AIIMS, Apollo in the field of Telemedicine; Nokia, AirTel etc. in Retail sector; TENET, eSagu/Janani in the social sector.

The CSC Scheme has a 3-tier implementation approach:

·The first level is the local Village Level Entrepreneur (VLE – who is similar to a franchisee). The basic objective of the VLE is to provide service to the rural consumer.

·Next level is the Service Centre Agency (SCA who is similar to a franchiser). The basic objective of SCA is to operate, manage and build the VLE network and business. An SCA could be responsible for one or more districts.

·The last level has the agency designated by the State- the State Designated Agency (SDA). The basic objective of the SDA is to facilitate implementation of the Scheme within the State and to provide the requisite policy, content and other support to the SCAs.

Apart from this, there are other agencies (like the National Level Service Agency (NLSA) appointed by DIT) who are responsible for enabling State-specific implementation plans and the Special Purpose Vehicle (SPV) responsible for looking after the day-to-day activity especially during the initial implementation phase of a scheme.

The total estimated cost to set up a CSC ranges from 1.50 lakhs to 1.25 lakhs which includes the infrastructure set-up cost (e.g., furniture, other equipment, hardware and connectivity costs). Each CSC should the ICT enabled kiosk having 2 PCs with web cameras, 2 Printers (Inkjet + Dot matrix) and wireless connectivity with power backup. The PCs should be loaded with an operating system and the necessary software. The CSC should also be equipped with a mobile phone.

Till May 2009, more than 40,000 CSCs have been setup over 21 states, with Haryana, Jharkhand and Sikkim registering 100% roll out. The CSC roll out is in progress in 23 states. SCAs selected in 2 states, RFPs issued in 2 states and RFPs to be issued in 1 state.

The CSC’s do not get any Capital Subsidy, but they are supposed to get “Guaranteed Provision of Revenue from Governmental Services” which would be borne by the Centre and State government in equal ratio.

To conclude, it may be summarized that the main focus of the CSC should be to create a sustainable and solid financial and business model, for only then will the operations be viable and in turn, support the social development. To succeed, an ideal SCA should be an expert in channel management and should be financially stable with an objective to make the business financially sustainable. Apart from this, the need of the hour is to provide seamless connectivity that is standardized and every stakeholder involved in the ecosystem to be accountable, so that the offered services can make a substantial improvement in the lives of the common people.

<< back

Posted Comments

Name : Ashutosh
Phone No : 9822451920
email Id :
Comment : Looking to start CSC centre in Aurangabad (MS)

Post your Comment :
Name *
Phone Number *
email Id *
Comment *
Enter Text